BDC/Customer Care Agent

Greeley, CO
Part Time to Full Time
Yoder Management LLC
Entry Level

Come join us in building a career with one of the fastest-growing Automotive businesses in Northern Colorado!
Voted one of northern Colorado's best places to work.

Who We Are

The Yoder Family of Companies is a family-owned automotive organization that has proudly served Northern Colorado since 1908. Built on strong values, deep community roots, and a commitment to doing business the right way, we deliver best-in-class sales, service, and customer care across our growing network of automotive businesses.

Our success starts with our people. We invest in training, technology, and a culture that values teamwork, integrity, and long-term career growth.

Position Summary

The BDC Agent plays a critical role in creating exceptional first impressions and lasting customer relationships. This position is responsible for handling inbound and outbound calls, texts, and emails, generating appointments, and nurturing leads through consistent follow-up.

BDC Agents work closely with sales and service teams to ensure every guest receives timely, professional, and friendly communication — laying the foundation for customer loyalty and long-term satisfaction.

Key Responsibilities

  • Deliver a professional, friendly, and prompt customer experience across all communication channels (phone, text, email)

  • Handle inbound and outbound calls to generate leads and schedule appointments

  • Build and maintain strong relationships with prospective and existing customers

  • Schedule and confirm guest appointments accurately and efficiently

  • Track all customer interactions, communications, and appointments within the CRM

  • Maintain an organized and up-to-date guest database to support repeat business

  • Follow up with guests after vehicle purchases or service visits

  • Communicate clearly with customers regarding vehicle or service inquiries

  • Stay current on automotive terminology, products, services, and technology

  • Complete required training, certifications, and ongoing development

  • Thrive in a fast-paced, team-oriented environment

  • Serve as a direct contributor to guest loyalty and satisfaction

Qualifications

  • High school diploma or equivalent required

  • 1+ year of automotive or customer service experience preferred

  • Strong communication and relationship-building skills

  • Comfortable using CRM systems and technology tools

  • Ability to manage multiple priorities with attention to detail

  • Reliable, professional, and customer-focused mindset

  • Ability to work Saturdays (no Sundays, no late nights!)

Compensation & Total Rewards

  • $19/hour plus performance-based bonuses

  • Sundays off and no late nights

  • Competitive paid vacation, sick time, and paid holidays (full-time)

  • Health, dental, vision, and pet insurance options

  • Employer-paid life insurance (full-time)

  • 401(k) 

  • Company-owned Early Childhood Education Center with deeply discounted childcare rates

Why You’ll Love It Here

  • Family-owned company with over a century of stability

  • Growth-focused organization with career advancement opportunities

  • Supportive leadership and team-first culture

  • Purpose-driven work that serves our employees, customers, and community

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