BDC/Customer Care Agent

Customer Care Agent | $17/hr + Bonuses | Sundays Off!

We’re not just offering a job—we’re offering a career with purpose, growth, and a team that feels like family. Voted one of Northern Colorado's Best Places to Work, the Yoder Family of Companies is looking for a Customer Care Agent to help us serve our community with excellence, compassion, and good old-fashioned integrity.

Who Are We?

Since 1908, the Yoder name has stood for trust, service, and strong family values. Today, we’re a network of innovative, purpose-driven automotive companies offering sales, service, financing, repairs, and more—all built on faith, community, and the belief that how you do anything is how you do everything.

With state-of-the-art technology and a heart for people, we serve thousands of customers each year—all thanks to the passion and professionalism of our incredible team.

What This Role Offers You

This isn't just a call center job—it’s your on-ramp to a future in automotive sales or service. As a Customer Care Agent, you'll be the friendly, knowledgeable voice that connects with guests and helps them take the next step—whether that’s buying a vehicle or scheduling service.
You'll build real relationships, gain in-depth product knowledge, and develop communication skills that will set you apart—whether you grow with us into sales, service, or leadership.

What You’ll Do

As a Customer Care Agent, you’ll be the friendly voice that connects with customers—answering questions, following up on visits, and helping set appointments that create opportunity and loyalty. Whether it's through a phone call, a text, or an email, you’ll play a vital role in creating an experience that keeps customers coming back.

Key Responsibilities:

• Make and take calls (and texts/emails!) with warmth and professionalism

• Set appointments with potential customers who’ve shown interest

• Follow up with guests after visits or purchases to ensure satisfaction

• Maintain and track communication and appointments in our CRM system

• Build rapport with guests to encourage future business

• Stay up to date on training, products, services, and technology

• Be a proactive team player who thrives in a fast-paced environment

• Saturdays required—but Sundays are always off!

What You Bring to the Table

• High school diploma or equivalent

• 1+ year of automotive experience preferred (but not required)

• A service-first attitude, great phone presence, and strong attention to detail

• Tech-savvy mindset with a willingness to learn
• Drive to succeed—and a desire to grow into something bigger

What You’ll Get (a.k.a. The Perks)

• $17/hour + performance bonuses

• No late nights & Sundays off—we believe in balance

• Competitive PTO, paid holidays, and sick time (for full-time roles)

• 401(k)

• Deeply discounted childcare at our on-site Early Childhood Education Center

• Medical, dental, vision, and pet insurance

• Employer-paid life insurance

• A clear path to growth in either sales or service—with real support and mentorship
• A work family rooted in faith, integrity, and purpose

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  Ready to Build Your Future?
  Apply today and let’s talk about how your story could grow with ours.