Customer Service Representative – Auto Collision
Customer Service Representative – Auto Collision
Are you ready to grow your career with a team that values excellence, family, and community?
If you’re looking for a place where your skills can shine, your career can grow, and your work truly matters—look no further!
Who We Are
Since 1908, the Yoder Family of Companies has been a cornerstone in Northern Colorado, built on strong family values and a commitment to serving our community. Our state-of-the-art auto collision centers repair thousands of vehicles every year, backed by professionally trained teams dedicated to quality, integrity, and customer care.
What You’ll Do
As a Customer Service Representative, you’ll be the welcoming face and voice of our collision center, guiding customers through the repair process with clear communication, care, and professionalism. You’ll help manage the shop’s work-in-process, support customer payments, and ensure a seamless, positive experience from start to finish.
Key Responsibilities:
Support customers with questions or concerns related to warranty claims, repair orders, and parts.
Present and explain the CSI survey process, ensuring customer understanding.
Field and process in-house warranty calls and claims, documenting in customer accounts.
Collect deductibles, manage payment plans, and process all payment types.
Schedule rental vehicles and assist with paperwork or title issues.
Maintain referral tracking and customer follow-up calls (congratulations, thanks, reviews).
Provide accurate information about services both in-person and over the phone.
Monitor scheduled work volume and stay aligned with insurance partner requirements.
Keep the reception area and workspace clean, organized, and welcoming.
What We’re Looking For
Education: High school diploma or equivalent required.
Experience:
Minimum of 2 years customer service experience (retail or automotive preferred).
At least 6 months of experience handling payments, collections, or receivables.
Strong communication, problem-solving, and organizational skills.
A positive, professional, and team-oriented attitude.
Total Rewards
We don’t just talk about culture—we live it! Joining the Yoder Family of Companies means you’ll enjoy:
💰 Pay Range: $19.11 – $28.11 per hour (DOE)
🏖️ Competitive vacation, sick time, and paid holidays
📈 Profit sharing opportunities
💼 401(k) with employer-paid life insurance
🩺 Comprehensive health, dental, and vision insurance
🐾 Pet insurance
🚘 Employee discounts on vehicles, service, and parts
🧒 Access to our on-site Early Childhood Education Center (child care for ages 6 months – 6 years)
A positive, values-driven culture where your contributions matter
Ready to join a team that takes care of its customers—and its people?
Apply today and start building your career with a company that’s been trusted in Northern Colorado for over a century.